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Guides & FAQs
Got a question? We have answered the most common queries about car leasing and how the process works.
What can we help with?
If you need some guidance, we're here to help. Our guide gives more detail on the support we offer.
Contact our team
Get in contact with our team, and we'll get back to you as soon as possible.
Making a complaint
If you have a complaint, our team will investigate this quickly and fairly.

Guides & FAQs

Leasing.com is THE car leasing comparison site. We don't offer or arrange vehicle finance ourselves; we put you in touch with the best leasing partners. We offer the widest choice, and work with more partners than anybody else.

After you have made an initial enquiry through Leasing.com, all queries relating to your car lease should be made to the lease provider.

If you have any questions or queries before making an enquiry, our guides cover a range of topics that will help you better understand how it works. You will also find a dedicated Help & Support section that explains how to use Leasing.com along with some of our most common FAQs.

Find an answer for your questions:

What can we help you with?

We can support you with

Using the Leasing.com website
Using your Leasing.com account area
Chasing your initial enquiry if you have not had a response
If you have a complaint or an issue using our website
If you have any feedback on how to improve Leasing.com
If you would like to be removed from our marketing lists

We are unable to support you with

X Official quotes that are issued by the leasing provider after you submit your enquiry
X Offering personalised or financial leasing advice. These questions can only be confirmed by the lease provider
X Confirming details about your chosen vehicle such as colour options and delivery times
X Questions about your current lease agreement
X If you're eligible for a lease

Contact our team

Opening hours:
  • 8am - 5pm
  • Mon - Fri
Write to us:
Partner Operations
Leasing.com
Domain House
4 Watchgate
Newby Road
Stockport
SK7 5DB
Please note

Leasing.com is a lease comparison website. Please contact the lease provider with any questions you have about their offer advertised on our website.

Send a support ticket to our team

  • By sending your information you confirm that you have read and understood our Privacy Policy.

Making a complaint

We are sorry to hear that you have a complaint in relation to our site or the service we have provided. Please complete our complaints form with as much detail as possible and our Partner Operations team will investigate your complaint further. Our aim is to process all complaints quickly, fairly and in accordance with our Complaints Procedure.

Email us:
Click here to email us
Write to us:
Partner Operations
Leasing.com
Domain House
4 Watchgate
Newby Road
Stockport
SK7 5DB

Complaint form

  • By sending your information you confirm that you have read and understood our Privacy Policy.

Customer service charter

We pride ourselves in valuing our customers and putting their needs at the centre of everything we do.

Listen
Listening to our customers allows us to deal with any queries or concerns to the highest standards. We are always eager to hear what our customers have to say so we can help them as efficiently as possible.
Effortless
We aim to make the process of finding your lease deal as effortless as possible. Leasing needn’t be complicated, and our site is constantly evolving to ensure all our customers have a simple, streamlined way of comparing leasing offers from the widest range of providers in the UK.
Accountable
At Leasing.com, we take ownership of our decisions, and see it as our obligation to be transparent and upfront. We believe our professional approach to decision making within the business gives our customers added assurance when using leasing.com to find their dream car.
Supportive
We offer a range of support options for our customers, including guides to help answer general leasing questions and using the website. For customers who still need our support, they can contact us via email. Our dedicated members of staff will always go the extra mile to help and solve any issues. We will always aim to resolve any queries by email within 2 working days.
Improvement
Improving and evolving within the industry is something we take very seriously at Leasing.com. We also use feedback from our customers to maintain and improve our service levels, so our customers feel satisfied, whether using our website or dealing with a member of our team.
Navigate
At leasing.com, we understand that the ease of being able to navigate your way through the website is an important part of your overall experience with us. Our comprehensive guides have been designed to help with your journey, from browsing the site to enquiring about an offer. If you still need some help using the site, get in contact with us and one of our friendly team will be happy to help.
Genuine
Our company values are at the heart of how we operate, and any support we provide will always be genuine and in the best interests of our customers. As an FCA regulated business, we abide by all FCA policies to ensure clarity and consistency.