Contacting Leasing.com

Leasing.com is THE car leasing comparison site. We don’t offer or arrange vehicle finance ourselves; we put you in touch with the best leasing partners. We offer the widest choice, and work with more partners than anybody else.

After you’ve made an enquiry, all queries relating to your car lease should be made to the lease provider.

If you’ve any questions or queries before making an enquiry, our guides cover a range of topics that will help you better understand how it works. You’ll also find a dedicated Help & Support section that explains how to use Leasing.com along with some of our most common FAQs.

We can help you with any of the queries below:

  • How to use Leasing.com to find a lease deal
  • How to create a Leasing.com account
  • How to use your account area
  • If you have not heard back from an enquiry you have made using Leasing.com
  • If you have experienced an issue or have a complaint
  • If you would like to provide us with some feedback about using Leasing.com
  • If you would like to be removed from any marketing list

Ways to get in touch

Questions relating to lease offers need to be directed to the lease provider, whose contact options can be found by clicking ‘view deal’ in the offer pages.

Chat with us:


Chat opening times:

Mon - Fri
9am - 4:30pm
Sat - Sun
Closed
Bank Holidays
Closed

Please note: There may be times during our opening hours where we’re not around to respond quickly to your chat. If we are unavailable or you have messaged outside our opening hours, we require you to leave your email address within your message so we can contact you back. If we do not have an email address we will be unable to respond.

Write to us:

Customer Operations
Leasing.com
Domain House
4 Watchgate
Newby Road
Stockport
SK7 5DB

Office hours:

Monday
8am - 5pm
Tuesday
8am - 5pm
Wednesday
8am - 5pm
Thursday
8am - 5pm
Friday
8am - 5pm
Saturday
Closed
Sunday
Closed
Bank Holidays
Closed

Making a complaint

We are sorry to hear that you have a complaint in relation to our site or the service we have provided. Please complete our complaints form with as much detail as possible and our Customer Operations team will investigate your complaint further. Our aim is to process all complaints quickly, fairly and in accordance with our Complaints Procedure.

Complaint form

  • By sending your information you confirm that you have read and understood our Privacy Policy.

Write to us:

Complaints
Leasing.com
Domain House
4 Watchgate
Newby Road
Stockport
SK7 5DB

Customer service charter

We pride ourselves in valuing our customers and putting their needs at the centre of everything we do.

Listen
Listening to our customers allows us to deal with any queries or concerns to the highest standards. We are always eager to hear what our customers have to say so we can help them as efficiently as possible.
Effortless
We aim to make the process of finding your lease deal as effortless as possible. Leasing needn’t be complicated, and our site is constantly evolving to ensure all our customers have a simple, streamlined way of comparing leasing offers from the widest range of providers in the UK.
Accountable
At Leasing.com, we take ownership of our decisions, and see it as our obligation to be transparent and upfront. We believe our professional approach to decision making within the business gives our customers added assurance when using leasing.com to find their dream car.
Supportive
We offer a range of support options for our customers, including guides to help answer general leasing questions and using the website. For customers who still need our support, they can contact us via email or our chat function. Our dedicated members of staff will always go the extra mile to help and solve any issues. We will always aim to resolve any queries by email within 2 working days.
Improvement
Improving and evolving within the industry is something we take very seriously at Leasing.com. We also use feedback from our customers to maintain and improve our service levels, so our customers feel satisfied, whether using our website or dealing with a member of our team.
Navigate
At leasing.com, we understand that the ease of being able to navigate your way through the website is an important part of your overall experience with us. Our comprehensive guides have been designed to help with your journey, from browsing the site to enquiring about an offer. If you still need some help using the site, get in contact with us and one of our friendly team will be happy to help.
Genuine
Our company values are at the heart of how we operate, and any support we provide will always be genuine and in the best interests of our customers. As an FCA regulated business, we abide by all FCA policies to ensure clarity and consistency.
Leasing.com office 2023