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Please note as Leasing.com is a lease comparison website, we do not offer or arrange vehicle finance or provide any financial advice. We are not a broker.
We are unable to answer specific questions about the lease deal or vehicle you are interested in. You will need to direct any questions relating to a lease deal directly to a lease provider from our site. You do this by clicking on the ‘Get a Quote/I'm Interested’ button and filling out the enquiry form. Once your initial enquiry has been sent, the lease provider should confirm your questions when they respond back.
If you have any general leasing questions our Expert guides to leasing or Step-by-step guide to leasing pages are great places to view how leasing works.
Please see if we have covered your question in the Frequently asked questions or Help and Support section of the site first before contacting us.
Feedback is welcome. Finding out how our consumers feel and how we can help you is important in helping us to remain the UK's biggest leasing comparison site.
If you are unable to find the answer to your query or if you would like to report a technical issue with the site, please use one of the following contact methods.
Customer service charter
We pride ourselves in valuing our customers and putting their wants and needs at the centre of everything we do.
Listen
Listening to our customers wants and needs allows us to deal with any queries or concerns to the highest standards. We are always eager to hear what our customers have to say so we can help as efficiantly as possible.
Equality
Equality and diversity is at the forefront of our values here at Leasing.com. Ensuring everyone has an equal opportinity to speak out away from discrimination is to the upmost importance to us as a business. We consistently practice individuality and inclusion in everything we do.
Accountable
At Leasing.com, we always take ownership of our decisions. We see it as our obligation to always be as transparent and upfront as we can with all our customers as we are aware that having clear roles within the business gives customers assurance.
Supportive
We offer continuous support at all times to our customers via either the telephone, email or chat function. Our dedicated members of staff will offer their expert advice when needed and always go the extra mile to help solve any issues.
Improvement
Improving and evolving within the industry is something we take very seriously at Leasing.com. We believe in always trying to improve our service so all our customers feel satisfied whenever they come into contact with our website or with a member of staff.
Navigate
Being able to navigate your way through our site until the point of making your enquiry plays a big part in your overall experience with us. Whatever it is you feel you need help with, we’re here to help with that - no request is ever too much to ask.
Genuine
Our company values are at the heart of how we operate, and any support we provide will always be genuine and in the best interests of our customers. As an FCA regulated business, we abide by all FCA policies to ensure clarity and consistency.
Chat with us
We can help you with any of the questions below. Once your message has been sent, our Customer Operations team will be in touch as soon as possible to assist you further:
- How to use Leasing.com to find a lease deal
- How to create a Leasing.com account
- How to use your account area
- If you have not heard back from an enquiry you have made using Leasing.com
- If you have experienced an issue or have a complaint
- If you would like to be removed from any marketing lists
As we aim to give you a great experience whilst using our site you can let us how we are doing. If you have any feedback we would love to hear from you.
Chat opening times:
- Mon - Fri
- 9am - 4:30pm
- Sat - Sun
- Closed
- Bank Holidays
- Closed
Please note: There may be times during our opening hours where we’re not around to respond quickly to your chat. If we are unavailable or you have messaged outside our opening hours we require you to leave your email address within your message so we can contact you back. If we do not have an email address we will be unable to respond.
Contact us: General enquiries
We're happy to answer any questions you may have, just send us a message and we will get back to you shortly.
Contact us: Making a complaint
We are sorry to hear that you have a complaint in relation to our site or the service we have provided. Please complete our complaints form with as much detail as possible and our Customer Operations team will look into your complaint further. We try to process all complaints quickly, fairly and in accordance with our Complaints Procedure.