Your Big, Friendly Help and Support Team

We’re happy to hear you found a lease deal on Leasing.com! To make an enquiry on our site, just follow these steps:

1. Once you have located a lease deal, select the ‘View deal’ button
2. You will then be taken to a new page. There can be 2 options on how to enquire:
   • Click ‘Get a quote’ to make an online initial enquiry. After clicking ‘Get a quote’, fill in the required information which will be sent to the lease provider so they can contact you back directly. Once completed click Request a quote’.
   • If you prefer a telephone call, most deals have a call button where you can call the provider directly. If they are closed for the day, this will be listed as request a call back.

Leasing.com offers various filters to make finding your dream vehicle easier, here’s how it works:

1. On the Leasing.com homepage, you will be prompted to search by the make or model and set a price range. After you’ve completed these fields, simply click the ‘Search deals’ button.
2. You can then use our additional filters to narrow your search further. To do this, locate the ‘Filter & search’ section to the left of your screen. Depending on what device you’re using, it will look slightly different.

The below is how you locate the filters on a computer or laptop.

On a smartphone or smart device, you will need to click the ‘filters button’ to view the additional filters.

Please note, you can also select multiple filters at the same time to help you compare different vehicles and find the best lease deal around that suit your needs.

If you’re looking for a specific vehicle, the easiest way to search is by using the free-text box found just above the filters to search the vehicle you’re after.

If you’re looking to compare vehicle prices, you can also use the filters provided to search all the way down to a derivative for multiple vehicles – you will need to filter by manufacturer and model first, then select a trim, and finally you can select a derivative.

After completing your initial search, you will see a tick box for ‘Only show in stock deals’ - so just select this box to update your search.

There are other ways you can confirm if a deal is in stock:

1. Look for an ‘in stock’ icon next to the image of the vehicle:
   
2. The deal may be in stock but the lease provider has supplied us with a delivery estimate. As the delivery estimate is shown instead of the ‘in stock’ icon, you can also confirm the deal is in stock by first clicking ‘View deal’ and viewing the summary highlighted below:
   

1. You will need to select ‘View deal’ on a vehicle you’re interested in.
2. Below the vehicle image, you’ll find the ‘Details and specs’ sub-headings.
   
3. Click on these sub-headings to expand them as this will reveal more information about the vehicle.
   

1. Find the ‘Log in’ button at the top right of the page. Click this button to reach the Sign up. page.
   
2. On the Sign up. page fill in your details to create your account:
   

   Make sure your password is:

   • At least 8 characters long.
   • Contains at least one uppercase letter.
   • Contains at least one lowercase letter.
   • Contains at least one number.
   • Contains at least one special character.
3. After creating your account:
   • Check your email for a message from us.
   • Click the link in the email to verify your email address.
4. Once your email is verified, you can log in to your Leasing.com account.

   We recommend creating an account because it helps you manage all your enquiries with different advertisers in one place. If you choose not to create an account, advertisers still receive the contact details supplied in the enquiry form so they can contact you back directly.

1. Go to the top right of the page and click Log in
2. Under the password box, you will find a ‘Forgot Password?’ link. Click on it.
   
3. You will be taken to a new page, enter the email associated with your account.
   
4. We will then email you with instructions on how to reset your password.

   If you are having problems or need more help, please contact us directly for assistance. You can view our Contact us section for details on how best to contact us.

If you’re signed in to your Leasing.com account, we’ll save your searches so you can quickly revisit previous pages and check for new offers.

The information displayed on this page is only visible to you. You can click the link here to view your searches. My searches

The My searches page allows you to receive email updates based on your saved searches. Select your preferred frequency to get the latest lease deals delivered to your inbox.

If you no longer wish to receive particular saved deals by email, you can easily amend your email subscriptions at any time through the deals by email page.

You can choose to delete either individual searches or your entire search history at any time by clicking on the relevant trashcan icon in the My searches page. Deleting your search history will permanently remove all records of this from our systems.

After refining your search using the filters, select ‘Get deals by email’ located at the top.

You’ll then be prompted to provide your email address and select your preferred email frequency.

After logging in, the My deals by email page will show you all ‘deals by email’ you have chosen to receive. You can update how often you get them by clicking the dropdown icon or stop them anytime by selecting the trashcan icon.

When you are logged into the website, every deal that you have visited will automatically be saved in your My viewed deals page. This enables you to quickly return to deals that you’ve previously considered.

Because the deals on the site change regularly it may not always be possible to link directly to the original deal but if we can’t we’ll provide a link allowing you to quickly find similar deals from the same advertiser.

You can find all information regarding your enquiry via your account’s My enquiries page.

Once logged in, this page lists all enquiries you have sent to advertising partners. You can also manage ongoing enquiries from this page.

My enquiries

Below are the different enquiry statuses that you will see in the enquiry correspondence page once you have submitted an enquiry.

Enquiry started

You have chosen your vehicle and tailored the lease deal and your enquiry has been submitted. You’ve just taken the first step towards leasing your new car!

Price confirmed

Our advertising partner has confirmed the price of your lease deal.

Quote received

You have received a full quote from our advertising partner based on your enquiry. It’s now ready for acceptance by you.

Finance applied for

Your finance application has been received and is being processed. It may take between two and five working days to receive a decision on your application.

Finance approved

Congratulations, your application for finance has been approved. Our advertising partner will now begin the ordering process for your chosen vehicle.

Finance declined

Unfortunately your application for finance has been declined. If you wish to discuss this decision, please contact our advertising partner.

Vehicle ordered

Congratulations! You have chosen your lease deal, passed the credit check and your vehicle has been ordered. You’ll be notified of delivery dates when they become available.

Enquiry withdrawn

You have decided to withdraw your vehicle enquiry.

Offer no longer available

Unfortunately this lease deal has been withdrawn by the advertiser and is no longer available.

My enquiries

You can contact the advertiser directly via the Enquiry Correspondence page.

To begin go to the My enquiries page. Click on the ‘View Details’ button on a specific enquiry.

You will then be taken to the Enquiry Correspondence page where you can enter a message directly to the advertising partner. You can also see any replies to your messages from the advertising partner.

My enquiries

Although we encourage all of our advertisers to provide the fastest possible response, most advertising providers get in touch within 2 working days.

There can be times advertisers take a little longer to reply to your enquiry, especially when there’s a lot of interest in their offers. If you want to follow-up your enquiry, you can contact the advertiser directly via the messaging facility on the My enquiries page.

The ‘Enquiry Correspondence’ page lets you withdraw an enquiry whenever you want. Here’s how:

• Locate your My enquiries page.
• Click ‘View Details’ for a specific inquiry.
• You’ll then be taken to the ‘Enquiry Correspondence’ page. Click ‘Withdraw Inquiry’
• You will be given a list of reasons for withdrawal, select the reason that is relevant for you and click ‘Withdraw’.

Once withdrawn, the advertiser is notified that you are no longer interested in this offer.

During the sign-up process, we will ask you to confirm your name and email address. If you want to update this information, log in to your account and make changes in your My account homepage.

We take your privacy extremely seriously and will only ever use your personal data for purposes that you have consented to. That may be either an explicit consent (e.g. signing up for an email newsletter) or an implicit consent by carrying out an action described in our privacy policy and/or terms and conditions.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with our Privacy policy. All information you provide to Leasing.com is stored securely within our systems.

If you need help using leasing.com, you can contact us via the form found on our Contact us page form.

We’re sorry that your experience on Leasing.com hasn’t met expectations.

Please visit our Contact us page and complete our complaints form. Our dedicated Partner Operations Team will make every effort to process all complaints quickly, fairly and in accordance with our Complaints procedure.

Please keep in mind: If your complaint relates to an offer promoted by one of our advertising partners please refer your complaint directly to them.