Help and Support

My Searches

About My Searches

When you are logged into the website, we will keep a record of the searches that you make. This data is only available to you and only through the My Account area and enables you to quickly revisit searches that you’ve previously performed to see what new offers might be available.

My Searches

Save this search - Get results by email

If you want to make the process of staying updated on the latest lease deals even easier, the My Searches page, allows you to turn a search that you’ve made on the site into a regular email. Simply choose a frequency which suits you and you’ll start receiving the latest lease deals directly to your inbox. If you no longer wish to receive particular offers by email, you can easily amend your email subscriptions at any time.

My Searches

Can I delete my search history?

You can choose to delete either individual searches or your entire search history at any time by clicking on the relevant trashcan icon in the My Searches page. Deleting your search history will permanently remove all records of this from our systems.

My Searches

My Saved Searches

About My Saved Searches

This page shows you the all of the vehicle searches that you are receiving as emails. From this page, you can amend the frequency of individual emails or delete any searches that you no longer wish to receive.

My Saved Searches

How do I save searches for cars/offers I’m interested in?

Once you have selected your search options, use the ‘Offers by email’ option at the bottom of your search panel to save your search. You only need to enter your email address to start receiving the latest lease deals matching your choices.

How do I amend my saved searches subscriptions?

You can choose to amend the frequency of any of your saved search subscriptions by clicking on the frequency dropdown in your My Saved Searches page.

My Saved Searches

Can I delete my saved searches?

You can choose to delete any of your saved search subscriptions at any time by simply clicking on the trashcan icon in the My Saved Searches page. Deleting a saved search will permanently remove it from our systems.

My Saved Searches

My Viewed Deals

How do I save deals I’m interested in?

When you are logged into the website, every deal that you have visited will automatically be saved in your My Viewed Deals page. This enables you to quickly return to deals that you’ve previously considered.

Because the deals on the site change regularly it may not always be possible to link directly to the original deal but if we can’t we’ll provide a link allowing you to quickly find similar deals from the same advertiser.

My Viewed Deals

My Enquiries

About My Enquiries

This page records the enquiries you have sent to advertisers about their leasing offers. You can also manage ongoing enquiries from this page.

My Enquiries

I have made an enquiry, where do I find this information?

You can find all information regarding your enquiry, via your account's My Enquiries page.

My Enquiries

What does my Enquiry Status mean?

Below are the different enquiry statuses that you will see in the My Account area once you have submitted an enquiry.

Enquiry started

Well done. You have chosen your vehicle and tailored lease deal and your enquiry has been submitted. You’ve just taken the first step towards leasing your next new vehicle.

Price confirmed

Our advertising partner has confirmed the price of your lease deal.

Quote received

You have received a full quote from our advertising partner based on your enquiry. It’s now ready for acceptance by you.

Finance applied for

Your finance application has been received and is being processed. It may take between two and five working days to receive a decision on your application.

Finance declined

Unfortunately your application for finance has been declined. If you wish to discuss this decision, please contact our advertising partner.

Finance approved

Congratulations, your application for finance has been approved. Our advertising partner will now begin the ordering process for your chosen vehicle.

Vehicle ordered

Congratulations. You have chosen your lease deal, passed the credit check and your vehicle has been ordered. You’ll be notified of delivery dates when they become available.

Enquiry withdrawn

You have decided to withdraw your vehicle enquiry.

Offer no longer available

Unfortunately this lease deal has been withdrawn by the advertiser and is no longer available.

My Enquiries

How do I contact the advertiser regarding my enquiry?

You can contact the advertiser directly via the My Enquiries page by clicking on the “Message advertiser” button for that enquiry.

This button also allows you to view any replies to your messages from the advertiser.

My Enquiries

What do I do if an advertiser doesn’t respond to my enquiry?

In some cases, advertisers can receive extremely high levels of interest in offers that they are promoting on our marketplace.As a result, they may not be able to get back to you straight away. Although we encourage all of our advertisers to provide the fastest possible response, we would recommend giving an advertiser up to 48 hours to reply. If you want to follow-up your enquiry, you can contact the advertiser directly via the messaging facility on the My Enquiries page.

I am no longer interested in my enquiry. Can I remove this from my account?

The My Enquiries page allows you to withdraw an enquiry at any time by clicking on the withdraw enquiry button. You just need to pick a reason from the list. The advertiser will immediately be notified that you no longer wish to be contacted about this offer.

My Enquiries

My Details/Preferences

What happens if I want to change my contact details?

During the sign-up process, we will ask you to confirm your name and email address. If you wish to update these details, please sign-in and amend them via your account menu.

How will you use my personal data?

We take your privacy extremely seriously and will only ever use your personal data for purposes that you have consented to. That may be either an explicit consent (e.g. signing up for an email newsletter) or an implicit consent by carrying out an action described in our privacy policy and/or terms and conditions.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with our Privacy Policy. All information you provide to ContractHireAndLeasing.com is stored securely within our systems.

Contact Us

What do I do if I have a complaint?

We're sorry if you have a problem that has been unable to be resolved. If your complaint relates to an offer advertised on our marketplace or an ongoing vehicle enquiry, please direct it to the advertiser in the first instance. If your complaint relates to a technical issue on our marketplace please use the Contact Support form at the end of this section.

How do I contact you?

Please see if we have covered your question in the Help/FAQs section first before contacting us. If you are unable to find the answer to your query or if you would like to report a technical issue with the site, please use the Contact Support form at the end of this section.