Help and Support

You can choose to delete either individual searches or your entire search history at any time by clicking on the relevant trashcan icon in the My Searches page. Deleting your search history will permanently remove all records of this from our systems.

My Searches

This page records the enquiries you have sent to advertisers about their leasing offers. You can also manage ongoing enquiries from this page.

My Enquiries

You can find all information regarding your enquiry, via your account's My Enquiries page.

My Enquiries

Below are the different enquiry statuses that you will see in the My Account area once you have submitted an enquiry.

Enquiry started

Well done. You have chosen your vehicle and tailored lease deal and your enquiry has been submitted. You’ve just taken the first step towards leasing your next new vehicle.

Price confirmed

Our advertising partner has confirmed the price of your lease deal.

Quote received

You have received a full quote from our advertising partner based on your enquiry. It’s now ready for acceptance by you.

Finance applied for

Your finance application has been received and is being processed. It may take between two and five working days to receive a decision on your application.

Finance declined

Unfortunately your application for finance has been declined. If you wish to discuss this decision, please contact our advertising partner.

Finance approved

Congratulations, your application for finance has been approved. Our advertising partner will now begin the ordering process for your chosen vehicle.

Vehicle ordered

Congratulations. You have chosen your lease deal, passed the credit check and your vehicle has been ordered. You’ll be notified of delivery dates when they become available.

Enquiry withdrawn

You have decided to withdraw your vehicle enquiry.

Offer no longer available

Unfortunately this lease deal has been withdrawn by the advertiser and is no longer available.

My Enquiries

You can contact the advertiser directly via the Enquiry Correspondence page. To begin go to the My Enquiries page. Click on the "View Details" button on a specific enquiry.

You will then be taken to the Enquiry Correspondence page where you can see any replies to your messages from the advertiser. You can enter a message and press the orange send button to send any additional messages at any time.

My Enquiries

In some cases, advertisers can receive extremely high levels of interest in offers that they are promoting on our marketplace. As a result, they may not be able to get back to you straight away. Although we encourage all of our advertisers to provide the fastest possible response, we would recommend giving an advertiser up to 48 hours to reply. If you want to follow-up your enquiry, you can contact the advertiser directly via the messaging facility on the My Enquiries page.

The Enquiry Correspondence page allows you to withdraw an enquiry at any time. To begin go to the My Enquiries page. Click on the "View Details" button on a specific enquiry.

You will then be taken to the Enquiry Correspondence page. By clicking on the withdraw enquiry button you can withdraw an enquiry.

You just need to pick a reason from the list and press the "Withdraw" button. The advertiser will immediately be notified that you no longer wish to be contacted about this offer.